This is an Update from our March 1, 2020 Food Safety Statement posted below this posting.
We know how important Food Safety is as a Prime Caterer in the Lake Norman and Greater Charlotte Region. The COVID-19 (commonly called coronavirus) National Emergency made us switch from Catering to utilizing our large Catering Kitchen in Mooresville, NC for our Catering CAFE. We expanded our Hours during the Weekdays to 11 am to 8 pm, Expanded our To-Go & Delivery services to 6 ways to Order Online, and made sure our Safety & Security of our Staff and our Clients are always maintained as we have in the past.
We look to ReOPEN soon, under the North Carolina Phased in Guidelines and those of the CDC, as being the New Normal. So we must look to the past on How We Must Change for the Future!.
Staff Spacing within the Workplace.
When we designed the Catering Kitchen in 2017, the cooking, prep & cleaning area was over 1350 SF with only 3 to 4 staff working together. So we have plenty of work space even during the busiest Catering days.
Cleanliness & Sanitation
We have a current 98 out of 100 A - Rating by the Iredell Heath Dept. and in the past, have had minor issues that were resolved quickly or needing slight repair. We have always used Sealed Bottled Spray Sanitizer & Disinfectants for the entire facility. (We have Not had to rely on staff to premixed the proper required contents meeting the FDA & Health Dept. guidelines and put in a standard spray bottle, which also has a limited shelf life). Our HVAC mini-split systems have anti-allergy filters that capture allergens and use an enzyme catalyst to break them down, cleaning our CAFE air as it passes through the indoor cooling units.
Reduced Capacity inside Catering Kitchen & CAFE
When we designed our Catering Kitchen & the Showroom turned into the CAFE, at the first opening, we received an Occupancy Permit with a 61 person capacity rating. However, we opted to only have 36 Seats inside the Catering CAFE from the start. We Opted Not to have the full allotted seat capacity, which is normal for new restaurants. We are in compliance with the New Normal on how many are allowed into Sit Down Eating Establishments and will Continue to stay with our Current indoor Seating as before. This does Not include the ever Expanding, Covered, Outdoor Seating Dining area with up to an additional 20 seats.
We are currently starting the process to upgrade our Front CAFE area once the the items are delivered & installed. It will include a CDC & FDA approved Germicidal UV Light system to reduce and inactivate the pathogens with a simple process prior to anyone entering the CAFE each and every morning. It can also be turned on between lunch & dinner service when No One is in the CAFE. We may also be beta testing a thermal imaging system to automate temperature screening system that reduces the need for a close contact thermometer, for all those who enter the CAFE, including Staff. It will allow clients to simply walk in, pause for a few seconds and then proceed. If your a bit warm, I guess it will be TakeOut? More information on this is needed before we even think to start the beta testing.
We just started using USA Made, Tamper Proof Bags for our ToGo & Delivery Meals!
March 1st, 2020
Dear Catering & CAFE Clients,
You’ve trusted us to keep the highest levels of cleanliness, sanitation, and food safety at our Catering Kitchen, CAFE and the Venues we Cater to and your private homes. We are committed to build on this foundation to further strengthen our processes and approach.
Like many of you, we have spent the last several days and weeks learning about COVID-19 (commonly called coronavirus) and how it is impacting our world. For Lake Norman Catering and the Langtree Catering CAFE, that means understanding how it affects our Team Members, Customers, and Communities, while making adjustments to our work and operations.
We have one simple objective that guides us: keeping You and our Team Members safe. This has been at the center of our conversations every step of the way. With that in mind, our Leadership Team has made several adjustments to our business in response to the threat of coronavirus. In addition to our usual routines, here are some of the extra measures we have introduced to keep you safe:
We are closely following the Centers for Disease Control (CDC), U.S. Food & Drug Administration (FDA), and National Restaurant Association (ServSafe), the North Carolina Dept. of Health & Human Services guidelines and recommendations on the steps we can take to proactively adapt our current policies and procedures to help prevent the spread of the virus.
Even though our Catering Kitchen & CAFE has a A Rating Score (98 out of 100), and we have always used Bottled Spray Sanitizer's on all kitchen & CAFE hard surfaces, both Food & Non-Food area., we will strive to make it even better.
We have shared specific instructions with our team members on the continued importance of hand-washing, proper glove use, and staying home if they feel sick or are returning from an area of the world identified as a coronavirus-related risk.
At Events & Venues, we normally expect the Event Venue to have a clean & sanitized work-space. However, we will have an Advance Team that will clean and sanitize our work areas prior to bringing in our Food & Staff.
We will make all efforts to reduce communal access, and transitioning to individual servings when possible. Catered Events with Buffet set-ups will have our Staff serve all food to your guests. This will reduce individuals from touching Serving Utensils. In addition to our current daily cleaning procedures in our facilities, we’re dedicating resources to make our routines even more rigorous.
We know that many of you have scheduled consultations, events, and deliveries with us. If you have any concerns, we will be happy to partner with you to reschedule your appointment or event. Simply call your Special Event Planner, and we will take care of it. We are proud to be part of our communities and our entire team looks forward to any opportunity to be of service to you, your family, and your business.
In addition to full service event catering, we also want to remind you that we are always available with delivery and pick-up options to enjoy our cuisine in the comfort and safety of your home and/or office. Please reach out to your Special Event Planner or visit our website at www.LakeNormanCatering.com or www.LangtreeCAFE.com
Chef Alexander and the Entire Team!
Owner / Chef / Veteran (US Army Military Police Spc. Ops)
Office (704)438-9777 Catering@LakeNormanUSA.net
331 Alcove Road, #101, Mooresville, NC 28117(Between Exit 31 (Langtree) and Exit 33
Corp. Mailing Address - PO Box 1591, Huntersville, NC 28078
Still concerned ordering restaurant takeout and delivery during the novel coronavirus crisis?
Experts say you shouldn’t be.
“This option is a good risk management choice, especially for high risk and elderly groups because it helps maintain social distancing and reduces the number of touchpoints,” the NC State Extension
CharlotteObserver.com BY CATHERINE MUCCIGROSSO
MARCH 31, 2020 01:39 PM, UPDATED 29 MINUTES AGO
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